Frequently asked questions

Attention!


Before submitting your questions, we recommend that you carefully read the questions below with answers to the most frequently asked questions from consumers.

Frequently asked questions

1 – Why does Jahnke not sell its products directly to the final customer or through this website?
Jahnke’s website serves only as an online showcase of current products and also as a means of contacting its customers for the dissemination of general information.

As a manufacturer, Jahnke does not market its products directly to the end consumer, only through its authorized dealers (stores).

To locate the dealer nearest your address, use the link below:

http://jahnkeusa.com/location/

2 – Why does Jahnke’s website not inform the average market price of its products?
We do not report the average price because freight costs and the incidence of taxes change according to the state and region of the country, resulting in a large variation in the final price, in addition to the associated costs of each store.

3 – I found a problem on my instrument and it is still under warranty. How should I proceed?
If it is clear that the problem you are experiencing refers to a manufacturing defect, you must return to the store where you purchased it so that it can evaluate the problem and contact us to begin the process of repairing or replacing the instrument.

4 – I bought my instrument through a virtual store (internet) and noticed that a piece is broken, which probably occurred during the transport. I can not contact the seller but my product is still under warranty. What should I do?
The dealer is responsible for delivering the product in perfect condition and you should ALWAYS require an invoice. Only then we will be able to prove the origin and date of purchase to assist in the exchange or repair of the piece.

5 – I noticed the appearance of rust spots (oxidation) on my instrument. Can this mean a manufacturing defect or poor quality of the product?
Remember that every piece of metal will oxidize eventually which does not mean that the material is of poor quality. This is a natural process caused by exposure to umidity in the air and intensified by contact with sweat from the hands, saliva (wind instruments), storage conditions, carelessness with cleaning and maintenance, and other factors. In addition, some types of finish (gold and lacquer, for exemple) tend to exhibit oxidation more quickly, while other finishes such as chromium and nickel are more resistant to this process.

6 – How can I avoid rusting the metal parts of my instrument?
Keep in mind that every piece of metal will oxidize eventually. One way to delay this process is to keep the instrument in an appropriate, dry and ventilated place, always packed in a special bag (case or bag) and clean with specific products whenever you have finished using it.

7 – I recently bought a new Jahnke guitar but I think the strings are a little high and hard. This is normal? Should not it be adjusted from the factory?
Each instrument is factory set with a standard setting. Since each musician has its preference for adjusting the height (action) and tension of the strings, as well as their own way of playing (with a pick, thumb picks, using fingers, etc.) and musical style, a specific regulation that seems to be the ideal for one musician may not be the best for another.

Many shops have their own technicians who can make these adjustments to you at the time of purchase, if this is not the case, even if you have purchased your new instrument (via a virtual store, for example), we recommend that you consult a specialized technician who can make the necessary adjustments according to your preference.

Jahnke instruments use their own strings but you can change them to your preferred brand, noting that for the replacement by strings of smaller or larger gauge adjustments are needed to compensate for the increase or decrease of the tension (force) exerted by the strings in the arm tensioner * and in the spring system, the latter for guitars with floating bridge.

* Tensor: Metallic rod located internally in the arm of the instrument (guitars, basses and guitars) whose adjustment allows to compensate the force exerted by the strings keeping the arm of the instrument perfectly straight.

8 – My guitar is still within the warranty period and I would like to make changes to its regulation. How should I proceed?
The factory warranty is 3 (three) months and covers only manufacturing defects. Many shops have their own technicians who can make these adjustments at the time of purchase, if this is not the case, we advise you to find a qualified technician who can make the necessary adjustments according to your preference.

9 – Can I replace the nylon strings of my guitar with steel strings?
No. You should NEVER replace nylon ropes with steel ropes. Steel strings exert a much greater force load than nylon, and the structure of your guitar is not prepared to withstand this force, which can cause, among other problems, arm warping, bridge / trestle detachment, cracks in wood / painting etc.

This procedure also implies the loss of the factory warranty.

10 – I am a professional musician and would like to use Jahnke instruments (sponsorship). How do I become a brand endorse?
You can fill out our form so that it can be analyzed by our marketing department.